Regency Home Builders of Tennessee - Homeowner Survey

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About You
Name:*		Community Name:*
Email:*		New Address:*

New Home Sales Consultant	Excellent	Good	Satisfactory	Needs to Improve	Not Applicable
Level of Courtesy *
Interested in My/Our Needs *
Knowledgeable about: Our Homes *
Provided Helpful Information *
Responded to Questions Promptly *
Knowledgeable about: Available Options *

Color Selection Process	Excellent	Good	Satisfactory	Needs to Improve	Not Applicable
Interior Designer *
Designer Interested in My/Our Needs *
Designer Knowledgeable about Products *
Sufficient Range of Choices *
Overall Satisfaction with Selections *

Frame Walk Through	Excellent	Good	Satisfactory	Needs to Improve	Not Applicable
Home Site Clean and Safe *
Provided Helpful Information *
Project Manager was Courteous *
Project Manager was Well Organized *
Project Manager was Knowledgeable *
Project Manager was Thorough *
Project Manager Responded to Questions Promptly *

Homeowner Orientation	Excellent	Good	Satisfactory	Needs to Improve	Not Applicable
Purpose of Orientation Explained *
Provided Helpful Information *
Service Representative was Courteous *
Service Representative was Well Organized *
Service Representative was Knowledgeable *
Service Representative was Thorough *

Closing Personnel	Excellent	Good	Satisfactory	Needs to Improve	Not Applicable
Level of Courtesy *
Well Organized *
Thorough*

Post Closing Customer Service	Excellent	Good	Satisfactory	Needs to Improve	Not Applicable
Staff Provided Helpful Information *
Service Representative was Courteous *
Service Representative was Thorough *
Service Representative was Knowledgeable *
Service Representative was Reliable *
Quality of Repair Workmanship *
Addressed Questions/Concerns *
Cleaned Up after Appointments *

Web
Did you use our website?*	Yes No
Did you find the website helpful? *	Yes No
Did you view your home being constructed on the web?*	Yes No

Comments
What aspect of our homebuilding process needs the most improvement? Please explain.
Please list any comments or suggestions you have to help us improve our home building procedures, website and customer satisfaction.

1364 Cordova Cv. Germantown, TN 38138 • 901.275.8502 • Fax: 901.275.8508
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