March 17,2009,
My husband and I closed on a Regency home a little over a month ago and we have been meaning to write this letter for a while now. We wanted to let you know how our experience was with Regency through the homebuilding process.
Unfortunately, it seems to be a rare experience these days that you run into people who actually care about how well they do their job. As crazy as it is, Chad and I ran into not one, but two such people with Regency, and we wanted to tell you about them.
Firstly, Elizabeth rose above and beyond our expectations. EVERY dealing we had with her was superb. In making a quick move from another state with very little time to "shop" for a real estate agent, sadly, we were set up with one that was less than competent. I would say that Elizabeth made up for that for us. She did the work for both agents, and not only did she do it and do it well, somehow she made us feel like it was never a bother. She was alway accessible, quick and efficient. She constantly gave us the impression that every little thing that we might be worried about or stressed about was of the uppermost importance to her. We know that outside of employment, everybody has their own lives and responsibilities: but with Elizabeth, we would have never know-we always felt--if it was important to us, it was important to her. We feel like we owe her so much and we will never be able to adequately express our appreciation to her.
Secondly, we were fortunate enough to work with Mickey. One of Mickey's characteristics that impressed us most was probably his patience. I would figure that in his line of work, he would need a great deal of patience; but by the 30th time we called him for a situation that might seem less than important, he amazed us with his consistent, patience and attention. The amount of times where Mickey went out of his way to help us get our house "perfect" are too numerous to mention. There were several situations of attention that were definitely out of his realm of duty, but yet, like all other times, he continued to efficiently problem solved to make our home the best that it could be for us. We feel like we "hit the jackpot" with Mickey.
There were a few negative experiences that we did encounter with the building of our home, but because of the positive experiences we had with Elizabeth and Mickey, we will/would definitely recommend Regency as a homebuilder to anyone. As we continue to find and work out little kinks in the house here and there, being able to trust Regency and knowing that we will continue to be taken care of gives us great peace of mind. Thank you for such a wonderful experience.
Sincerely,
Chad and Lynn Whipple
