In the light of standing in the middle of my new home, I realize what a masterpiece it is. Building a home is complicated. There are hundreds of things going on at once which can cause some trials and tribulations. All of which crescendos to that day that you are sitting in the attorney’s office closing and receiving your keys. Regency does this very well. Regency tries to fit one of their home plans to the person’s tastes and wants. They do this through a fantastic team. There is Elizabeth who is able to multitask through the intricate circumstances, being the focal point for all parties involved. She coordinates and communicates the concerns and wants of Regency’s consumers. Her customer service skills are exemplary. There is Laurie at the design center that brings some substance to a 2D house plan. With her new design center she is able to show the buyer the possibilities available in personalization and individualizing their home. Then there is Mickey whose architectural insight is uncanny. When he sees something that doesn’t look right he lets the buyer know and fixes it. His decision to put the keystone above my front elevation windows and front doorway was genius. His philosophy is to build you a home that he himself would be proud to own and live in. And I can tell you this; he does abide by that philosophy. There are times that there are wrongs that need to be corrected which bring me to you, Sean Carlson, who is not afraid to step out of the background from his desk to right a wrong in a build, which by the way is very rare in a Regency build. Your building acumen is apparent especially in green building techniques. I would have no problem in recommending Regency as a builder. They make it look easy but I know it isn’t when you are building your dream home.
Sincerely,
Dr. Victor Ho
From my new Arlington Home
Dr. Victor Ho
March 17,2009,
My husband and I closed on a Regency home a little over a month ago and we have been meaning to write this letter for a while now. We wanted to let you know how our experience was with Regency through the homebuilding process.
Unfortunately, it seems to be a rare experience these days that you run into people who actually care about how well they do their job. As crazy as it is, Chad and I ran into not one, but two such people with Regency, and we wanted to tell you about them.
Firstly, Elizabeth rose above and beyond our expectations. EVERY dealing we had with her was superb. In making a quick move from another state with very little time to "shop" for a real estate agent, sadly, we were set up with one that was less than competent. I would say that Elizabeth made up for that for us. She did the work for both agents, and not only did she do it and do it well, somehow she made us feel like it was never a bother. She was alway accessible, quick and efficient. She constantly gave us the impression that every little thing that we might be worried about or stressed about was of the uppermost importance to her. We know that outside of employment, everybody has their own lives and responsibilities: but with Elizabeth, we would have never know-we always felt--if it was important to us, it was important to her. We feel like we owe her so much and we will never be able to adequately express our appreciation to her.
Secondly, we were fortunate enough to work with Mickey. One of Mickey's characteristics that impressed us most was probably his patience. I would figure that in his line of work, he would need a great deal of patience; but by the 30th time we called him for a situation that might seem less than important, he amazed us with his consistent, patience and attention. The amount of times where Mickey went out of his way to help us get our house "perfect" are too numerous to mention. There were several situations of attention that were definitely out of his realm of duty, but yet, like all other times, he continued to efficiently problem solved to make our home the best that it could be for us. We feel like we "hit the jackpot" with Mickey.
There were a few negative experiences that we did encounter with the building of our home, but because of the positive experiences we had with Elizabeth and Mickey, we will/would definitely recommend Regency as a homebuilder to anyone. As we continue to find and work out little kinks in the house here and there, being able to trust Regency and knowing that we will continue to be taken care of gives us great peace of mind. Thank you for such a wonderful experience.
Sincerely,
Chad and Lynn Whipple
Chad and Lynn- Maple Grove
Dear Proprietors of Regency Homebuilders, LLC:
As we near the completion of this home I would like to take this time to acknowledge what an amazing experience this process has been so far for both Mark and I. We acknowledge that we chose a quality builder coupled with the best mortgage group and associated staff in this endeavor. Regarding construction, I have been visiting the build site daily and am amazed by the efficiency and quality of the work and efforts afforded in the construction of this home. This process can only be completed with expert builders who are knowledgeable, conscientious and driven in producing quality homes at competitive market prices. This winning combination is hallmarked by the continued success of your company.
As for your support staff associated with this process I cannot acknowledge enough what a sound and professional group we have had the pleasure in working with. Both Lisa Ballard and Laurie Martini have been both professional and endearing in answering our multiple inquiries. They provide an atmosphere for the homebuyer that is both welcoming and constructive. Their quality service makes a positive and lasting impression that reflects on your leadership. As for Mortgage Investors Group, John Brawner and his staff have provided a professional atmosphere that makes the home buying process easier and more conducive in maintaining client satisfaction.
All these factors weigh equally in the home building process and must be synchronized in order to generate and maintain quality service to the homebuyer. I truly believe that the aforementioned combination of team players has been achieved by Regency Homebuilders, LLC and I congratulate you for the quality service provided and in your continued success in today's home buying market. I will highly recommend your company to anyone of whom I know is entering the home buying experience.
Pursuant to the final completion of our home, I want to thank and acknowledge Regency Homebuilders, LLC and staff for the quality service and quality home being generated.
Respectfully,
Dr. Richard Medina
Future Regency Homebuilder, LLC Home Owner
Dr. Richard Medina
Regency Homebuilders is an asset to the community by building quality homes. They are always professional , timely and very reliable. I had an excellent experience with Regency and would recommend them to others.
Michael- Ewing Place
The following high priority Homeowners Survey was submitted from the Regency Homebuilders Web site.
Name
Nancy
Email
Address
Bonsai Bend Drive
Community Name
The Villages of White Oak
This email was generated on 10-23-2009
New Home Sales Consultant
Level of Courtesy
1
Interested in My/Our Needs
1
Knowledgeable about: Our Homes
1
Provided Helpful Information
1
Responded to Questions Promptly
1
Knowledgeable about: Available Options
1
Color Selection Process
Interior Designer
1
Designer Interested in My/Our Needs
1
Designer Knowledgeable about Products
1
Sufficient Range of Choices
2
Overall Satisfaction with Selections
1
Frame Walk Through
Home Site Clean and Safe
1
Provided Helpful Information
1
Project Manager was Courteous
1
Project Manager was Well Organized
1
Project Manager was Knowledgeable
1
Project Manager was Thorough
1
Project Manager Responded to Questions Promptly
1
Homeowner Orientation
Purpose of Orientation Explained
1
Provided Helpful Information
1
Service Representative was Courteous
1
Service Representative was Well Organized
1
Service Representative was Knowledgeable
1
Service Representative was Thorough
1
Closing Personnel
Level of Courtesy
1
Well Organized
1
Thorough
1
Post Closing Customer Service
Staff Provided Helpful Information
1
Service Representative was Courteous
1
Service Representative was Thorough
1
Service Representative was Knowledgeable
1
Service Representative was Reliable
1
Quality of Repair Workmanship
1
Addressed Questions/Concerns
1
Cleaned Up after Appointments
1
Web
Did you use our website?
Yes
Did you find the website helpful?
Yes
Did you view your home being constructed on the web?
No
Comments
What aspect of our homebuilding process needs the most improvement? Please explain.
WE were overall very pleased with our new Regency Home we closed on last October 1 year ago. They were very courteous and always out here the week we called to fix minor things during our warranty. We love the home, the community and are very proud to be in Regency Home. We would highly recommend them to our friends and contacts that are considering building a new home. They are a great company and build a first class home.
Please list any comments or suggestions you have to help us improve our home building procedures, website and customer satisfaction.
Since we were taken care of in every aspect of our new home, I feel that they have a great customer service satisfaction plan in place. WE are excited to see Regency grow and be around for many years to come. Congrats again on the fabulous Vesta Awards.... It is truly because Regency puts above and beyond in each and every home they build.
Nancy - Villages of White Oak
Hey Elizabeth,
"My wife and I were ready to get out of the area of Memphis however we were unable to move out of state due to the illness of my wife's mother. My wife and I discussed and looked into many builders and their house plans. Luckily, Elizabeth Pinckernell brought us to Regency Homebuilders and introduced us to builders that build homes not just houses. Being new home buyers, budget plays a very important roll in decision making. With the price range we were looking for as well as the standard up grades that only Regency offers we fell in love. Being in the tough economic times that we are now in Regency treated us very well. Regency treated us like family. Elizabeth was the best realtor ever and always kept the lines of communication open. The builder Sean has a comforting phrase he says often which is 'no worries' and because of him and Regency builders we have no worries. Thank you so much Regency! Richard and Lindsey "
Richard - White Oak
The following high priority Homeowners Survey was submitted from the Regency Homebuilders Web site.
Name
Allison & Troy
Email
Address
Oil Field Lane, Arlington, TN 38002
Community Name
Ewing Place
This email was generated on 11-02-2009
New Home Sales Consultant
Level of Courtesy
1
Interested in My/Our Needs
1
Knowledgeable about: Our Homes
1
Provided Helpful Information
1
Responded to Questions Promptly
1
Knowledgeable about: Available Options
1
Color Selection Process
Interior Designer
1
Designer Interested in My/Our Needs
1
Designer Knowledgeable about Products
1
Sufficient Range of Choices
1
Overall Satisfaction with Selections
1
Frame Walk Through
Home Site Clean and Safe
1
Provided Helpful Information
1
Project Manager was Courteous
1
Project Manager was Well Organized
1
Project Manager was Knowledgeable
1
Project Manager was Thorough
1
Project Manager Responded to Questions Promptly
1
Homeowner Orientation
Purpose of Orientation Explained
1
Provided Helpful Information
1
Service Representative was Courteous
1
Service Representative was Well Organized
1
Service Representative was Knowledgeable
2
Service Representative was Thorough
2
Closing Personnel
Level of Courtesy
1
Well Organized
1
Thorough
1
Post Closing Customer Service
Staff Provided Helpful Information
1
Service Representative was Courteous
1
Service Representative was Thorough
1
Service Representative was Knowledgeable
1
Service Representative was Reliable
1
Quality of Repair Workmanship
1
Addressed Questions/Concerns
1
Cleaned Up after Appointments
1
Web
Did you use our website?
Yes
Did you find the website helpful?
Yes
Did you view your home being constructed on the web?
No
Comments
What aspect of our homebuilding process needs the most improvement? Please explain.
Please list any comments or suggestions you have to help us improve our home building procedures, website and customer satisfaction.
Allison and Troy
To Whom this Concerns:
In August 2008, my husband Mark and I purchased a home from Regency Home Builders. We were very pleased with the quality of the home and how easy the process was for building a home from scratch. We looked for a home over the course of a year and found that Regency provided so many additional amenities as standard while other builders did not. We also liked the ability to customize the floor plan to our needs which made the home our own.
My husband and I have lived in our home for over a year now and have loved it!
We would highly recommend Regency to anyone.
Sincerely,
Shelly
Villages at White Oak
Mark and Shelly
Hi..Thank you so much for Stopping by on Monday it meant a lot for my husband and me, and really made a good impression; it was good to know that those things are "normal"...even though for me are kind of weird. (since I'm not used to)
Anyway, thanks again, is good to know that you give great importance to the customer and the houses your company make. As you said, We look forward to work with you, and of course try and get the bathtub and cracks fixed!!!
Gracias!!!
Dexter Ridge
Sharon and I would like to express our thanks to you and your staff for building our new home in the Maple Grove Subdivision. We love our new home, its just right for us. This is our true blessing from God. And a building experience that will last us a life time. You and your staff was always caring and professional from the very first day until the last day. I will highly recommend your company to everyone looking for a Home.
Truly Yours,
Melvin and Sharon
Melvin & Sharon
Lisa- franklin Farms
Sean and the staff were surprisingly available for question. You guys did make us feel as though you genuinely wanted the house buying experience to be as pleasurable as possible. Mickey was extremely nice and reassuring. When we wanted to do a few different things in the beginning i was surprised at how accommodating, willing, and easy it was to get them done. thanks.
